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The issue that not all of the RMA’s are being emailed to our customers has been resolved.   

However, for any RMA request submitted prior to today if you have not received your RMA within 3 business days, please check the portal to confirm the RMA number, then send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to request a soft copy of the RMA. 

Please put into the subject line of your email request the following:


If more than one RMA is required, please put additional RMA numbers into the body of the email.

We apologize for the inconvenience.