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                                 attention 

Upcoming System Upgrade – Delay in RMA Approvals

As of October 20th, Rogers will be upgrading its Purchase Order and Accounts Payable systems for several days.

As a result of this upgrade, there will be a delay in authorizations from the Returns Authorization Portal. Correct and complete RMA requests submitted on the Returns Authorization Portal by noon on October 20th will receive their RMA before EOD October 21st. RMA requests sent between 12:01pm on October 20th up to October 26th will be saved for processing the week of October 27th. Please note that due to the submission backlog created by this upgrade, the normal timeline of 3 business days to receive an RMA will be extended to 5 business days. Subsequently, the first business day of processing will be October 27th, and correct and completed RMA requests submitted during the upgrade should receive their RMA by October 31st.

Please continue to utilize the Returns Authorization Portal during this timeframe, as it will continue to accept submissions for processing the following week.

Thanks for your patience and understanding.

 

Regards,

Enterprise Reverse Logistics